- How can I reach out to customer service regarding my order?
- How can I get in touch with the Neopets Network regarding the game/my membership?
- How long does it take for customer service to respond to my ticket?
- How can I unsubscribe from your marketing emails?
- I would like to receive a donation for a charitable event I am hosting. Can you provide a donation?
- What is the ordering process for your store?
- Why are there different time frames for processing and shipping?
- How can I place my order?
- I want to purchase an item that is out of stock. Can this be done?
- Why was my order canceled?
- I received a notification that an item was back in stock, but when I went to purchase it, it was sold out again. Can I still purchase this?
Shipping, Order Tracking and Delivery information
- When will I receive my item?
- Where do you ship from?
- Do you ship internationally?
- What is your general shipping policy?
- My order says that it has shipped, but the tracking information has not been updated or says pre-shipment or “preparing to ship”
- I placed multiple orders; can I combine the orders to pay less shipping?
Cancellations and Changes
- I just placed my order; can I cancel it?
- Can I change the address on my order after it has been submitted?
- How can I update my address if a shipping label has been created?
- I ordered the wrong size/color/quantity! Can you please update this for me?
- I need to add an extra item to my order. Can you update this for me?
Returns and Exchanges
- Can I return my order?
- Why can’t I return a personalized item?
- Can I return an item I bought where the proceeds go towards a charitable cause?
- How long does it take to receive a credit on my return?
- Do I get a full refund on my return?
- Do I have to pay for the return shipping label?
Coupon Codes and Discounts
- Do you offer discounts for veterans or active military?
- I signed up for the newsletter, but I never received my welcome coupon
- How can I apply a coupon or discount code to my order?
- My coupon code didn’t apply to all of my order!
- Can I use multiple discount codes in my order?
- I forgot to include my discount code when I placed my order. Can you add this code for me?
- Does your store offer gift cards?
- I just received an EGift Card. How do I use it?
- What should I do if I have not received the e-mail that had Gift Card details?
- Do eGift Cards expire?
- When is the Gift Card sent to the recipient?
- What can my Gift Card not be used for or to purchase?